1. Return Window
- You have 30 days from the date your order was delivered to request a return or exchange.
- Requests made after the 30-day window will not be accepted.
2. Eligible Item Condition
To qualify for a refund or exchange, items must be:
- Unworn, unwashed, and free of any stains, makeup, pet hair, or odors.
- In their original condition with all brand and size tags still attached.
- In the original packaging (if applicable).
3. Non-Returnable Items (Final Sale)
The following items cannot be returned, refunded, or exchanged:
- Sale or clearance items marked as Final Sale
- Intimates, bodysuits, swimwear, or pierced jewelry (for hygiene reasons)
- Gift cards
4. Refund Options
When your return is received and inspected, you can choose:
- Refund to original payment method: Minus a standard return shipping fee (unless the return is due to our error or a damaged item).
- Store credit: Issued for the full item value with the return shipping fee waived as a thank-you for shopping with us again.
5. How to Start a Return
Email our support team at primetimeathletics559@gmail.com with your Order Number and the item(s) you wish to return.
We will email you a prepaid return shipping label within 1–2 business days.
Pack your items safely, attach the label to the outside of the box/bag, and drop it off at your nearest [USPS / DHL / UPS] location.
6. Processing Time
- Once your package arrives at our warehouse, please allow 3 to 5 business days for us to inspect and process your return.
- After processing, refunds take an additional 3 to 5 business days to show up on your bank or credit card statement, depending on your bank.